 |
| Email |
The best way to contact us is always
with email as it is checked roughly 14 hours out of each day, well past the time
our phones are closed down for the day. To ensure that your letters are answered
promptly, please send them to the appropriate address, which is orders@vegancats.com.
For questions about our products, nutritional information, and general advice or recommendations
for your companions, please check our FAQ first. Please email us if the answers to your questions
cannot be found in the FAQ section.
For questions regarding shipping or other policies, please first check our
policies page. For tracking information please consult the shipping notification
email sent to you at the time your order ships (it will contain your tracking
number and a link to track it directly). For other questions about a specific
order send email to orders@vegancats.com.
If possible, please send a "Reply to" to
your order confirmation email and make sure that it contains the original message
text. Otherwise, please make sure to include the full name that was used when you
placed the order, your order number (if available), and let us know the approximate
date that the order was placed. |
|
|
| Phone/Fax |
If you need to call regarding an order or if you have
any product questions, please call us toll-free at 1-866-88-VEGAN (USA and Canada only - all other
countries call 262-574-7761). If you would like to send us a fax, please call 1-262-574-7762.
Our office hours are from 9 AM to 5 PM Monday through Friday. This telephone number is the same
one that also calls our office for VeganEssentials.com as well, and if you have any questions
regarding products or orders from that website we can assist from the same number.
We cannot always keep up with call volume and occasionally we are all in the warehouse or doing
order pickups and you may get put to our voicemail. If you do not get through on your call to
speak with someone in person we ask that you leave your name, telehone number, and if possible,
a brief message with your question and we'll call you back as soon as possible to assist with
whatever you need. |
|
|
| Address |
VeganCats.com has a new mailing address:
1701 Pearl St.
Unit 8
Waukesha, WI 53186 |
|
|
|
|
